Frequently asked questions
Here are clear answers to the most common questions. For your specific situation, the clinician who sees you remains the best source of guidance.
Pricing and coverage
Are consultations covered by RAMQ?
No. VirtuaSanté is a private virtual clinic. Consultations are not covered by Quebec’s public health insurance plan (RAMQ).
Can I get reimbursed through private insurance?
We provide an official receipt after each consultation that you can submit to your insurer. However, VirtuaSanté does not bill insurance companies directly. Coverage and reimbursement amounts depend on your plan. We suggest confirming with your insurer or employer before your appointment.
Privacy and information
Is my information protected?
Yes. It is used for your assessment, care coordination, and follow-up as planned with you. We apply security practices appropriate to health information.
Who can access my record?
Only authorized people involved in your care (clinicians, scheduling coordination) can access what is needed for that purpose, in line with applicable rules.
Virtual care and other services
Are virtual care services right for me?
Virtual care suits many everyday health needs. For some concerns, an in-person visit is preferable. See our page on virtual care exclusions for clearer guidance. When booking, choose the reason that matches your situation. If you are unsure, you can always contact us.
What should I do in an emergency?
If you may be having an emergency, call 911 or go to the nearest emergency department. VirtuaSanté is not an emergency service.
Booking and your visit
How do I book an appointment?
Book a visit by choosing the right reason, then the clinician and time. You will then receive a secure email with a short questionnaire to complete, followed by a link to join the consultation. After the visit, your invoice is sent by email: payment can be made by Interac e-transfer or, on request, by credit card. For any other question, contact us.
What do I need for the visit?
Instructions are sent by email after confirmation. Plan for a quiet place and a stable internet connection.
Do I need to be in Quebec at the time of my appointment?
Yes. To comply with applicable laws and regulations, you must be physically present on Quebec territory at the time of your appointment. We cannot offer a consultation if you are outside Quebec, even if you have ties to the province (usual residence, health insurance card, etc.).
Can't find what you're looking for? Contact us. We can walk you through the process, but we don't provide diagnoses by email.