What a virtual visit looks like
Four clear steps: from choosing a time to understanding what comes next. We also want you to know when in-person care or the emergency department is the better option.
Pick a time
You see availability before you confirm. Change or cancel according to the rules shown at booking.
Complete the intake
A short questionnaire helps your clinician prepare. We only ask what is needed for safe care.
Meet by secure video
A confidential conversation when virtual care is appropriate for what you are experiencing.
Understand next steps
Advice, prescriptions when clinically appropriate, and guidance to another setting if needed.
Before your visit
- You must be on Quebec territory at the time of your visit, in compliance with applicable laws and regulations.
- Find a quiet place with a stable internet connection.
- Write down symptoms, medications, and questions you want to cover.
Emergencies: if you may be having an emergency, call 911 or go to the nearest emergency department.
For more detail on privacy, emergencies, and booking, see our dedicated FAQ page.